State Farm® Insurance Agent Mark Jennings

"Karla has always been so kind, and it sounds as if she has a smile every time I call. I’m sure she does it with everyone, she just makes me feel welcome every time I call. She is always willing to explain and assist with all of our needs. Sometimes , I’ve asked tons of question. Sometimes I’ve thought , she’s thinking ‘Oh my , this is going to be a long call!’ Haha! But she answers all my questions, her tone of voice never changes nor has it every changed over the years. I always thank her because after speaking with her I feel better , all my questions are always answered. Plus, Every time I needed an insurance card due to my failure of leaving my insurance cards on the kitchen table. Yes, I’m forgetful like that! I call and she emails them right away. If I send an email, she responds right away. I’m not waiting for a response. My son Matthew Gonzales recommended Mark Jennings Agency 6 years ago, he said ‘Mama, you need to change insurance agencies, make sure you speak with Karla, she will help you with anything and explain things clearly! But you better call mom!’ I called indeed and being with the agency has been a pleasant experience, never have I had an insurance agency treat us so kind. We have two vehicles and our home insurance with them. If you need insurance, call Mark Jennings office and make sure you speak to Karla!"

"I was Mark's client for over a decade when I lived in Lubbock. He took time to listen to my situation and made great recommendations. Though I haven't lived there for a while I still remember how professional he was and how safe he made me and my family feel in the event we ever needed to use our policies. Can't recommend him highly enough."

"With one phone call, the team at Mark Jennings got my new home and auto policies set up after a cross country move. And then, a few months later, they quickly helped me assess a situation and evaluate my homeowners policy to see if I had coverage for a major gas leak. (Thankfully, yes!) Good team here!"

"This organization really helped me out when I was down on my luck, it’s not everyday I make a mistake but when you do, it’s always best to have somebody there to help you out! State Farm was them people and I appreciate you guys for that! Thanks again and you guys will continue to have my business!"

"The staff at this office know their job and do it well!! Carla, Linda and Stephen were quick to process our roof claim and kept us updated throughout. Reno the local adjustor explained all the details of the estimate and followed up after the roof was complete. Total time from initial claim to new roof and final payment was 20 days!!! Easiest and least stressful claim ever!! Highly recommend this team!!!"

"I have been with State Farm most of my life and Mr. Jennings’ client for over 15 years. The relatively few small claims and scrapes I’ve had were always handled with unfailing courtesy and efficiency. I recently experienced a much more serious total loss of my car. Mr. Jennings’ claim specialist and staff really stepped up their service and care, shepherding me through complicated and (for me) uncharted waters. I received regular calls, texts, and updates. Within a week the claim was efficiently handled, and brought to a conclusion with a very satisfactory settlement. This all occurred during an unusually stressful phase of my life. Mr. Jennings staff and State Farm’s infrastructure gave me much peace of mind in addition to a most fair and reasonable outcome. Thank you!"

"Our whole family is serviced thru this office. Everyone in the office is so helpful, one of the last places on earth that you can call a local number and get immediate help. We have been happy with claims settlements, Billings, and all other customer service. Karla has been especially helpful to me and our other households."

"Linda has been unbelievably helpful with our claims. We hit a deer driving home from San Antonio, got our truck back from the shop and two weeks later I was in an accident that resulted in the vehicle being totaled. I have received nothing but amazing service and support from State Farm!"